19 Nov 2018

Customer Development IT Manager at Unilever November 2018


Job Description

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Job Title: Customer Development IT Manager at Unilever November 2018

To collate information for customers and channel sales activities and report in a form for management decision making. The role acts as the owner for master data policy, dependency, and correctness of master data and oversees the processing of the master data creation/change request from Distributors. Apply for Customer Development IT Manager at Unilever November 2018

Job Summary For Customer Development IT Manager at Unilever November 2018

  • Acts as the liaison contact between Field Sales Team as well as Head office
  • Loading of IQ targets and sales targets and management of the Leveredge Help Desk
  • Oversee deployment of Finance module across all distributors
  • Manage and maintain the Territory Manager route control database, reporting, and functionality
  • Generate Leveredge monthly reports that include, Perfect stores report, EFOS report, FCS report, COTC report by FSR and Outlet details reports
  • Owns Leveredge system SOPs and processes
  • Ensure that the promotions are running well with no issues and are on time.
  • Ensure that Distributor teams are able to differentiate SKUs and with the right case configuration.
  • Testing of new functionality on the Leveredge system before it is fully implemented to the Unilever Teams. Handling any issue relating to Leveredge.
  • Make the necessary changes done on the price list and circulate to all Territory Managers, Regional Account Managers, and Key account managers on time.
  • Manage the Leveredge Helpdesk which is from a 3rd Party Provider-Servetech
  • Logging of Change requests from the Business to the solution providers
  • Being the key contact person between the Global Leveredge team as well as the business with full representation of the business to the Global and Africa CD team.
  • Communication to the Field team, Distributors on system issues, updates, downtimes

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Key Requirements for Customer Development IT Manager at Unilever November 2018

  • Firstly, Information Technology qualification
  • Secondly, Practical knowledge of Leveredge, SAP, LODR,BW
  • Thirdly, Experience in reporting
  • Furthermore, SQL scripting
  • Moreover, Data analysis experience
  • Also, Service management (ITIL desirable)
  • Lastly, Project management skills


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