27 Nov 2018

Customer Care Officer – 2 Post at Tanzania Ports Authority (TPA) November, 2018

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Job Description

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Job Title: Customer Care Officer – 2 Post

Employer: Tanzania Ports Authority (TPA)
Date Published: 2018-11-26
Application Deadline: 2018-12-09
JOB SUMMARY:
N/A

DUTIES AND RESPONSIBILITIES:

  • Assists in setting customer service standards;
  • Provides proposals and recommendations on necessary improvements on workflow;
  • Receives Customer enquiries and addresses on sound customer needs;
  • Provides customer support services;
  • Assists in carrying out tariff reviews and report on changes whenever they occur;
  • Assists on route cost analysis;
  • Recommends and maintains a sound customer care programme;
  • Follows-up implementation of procedures for catering to the needs of customers such as claims investigations and processing wavers;
  • Makes follows-up with Port Managements to ensure that the customer care programme and procedures are properly implemented;
  • Maintains regular contacts with port users and stakeholders so as to get their views on the level of service provided by TPA and attends to their immediate needs; and
  • Performs any other official duties as assigned from time to time.

QUALIFICATION AND EXPERIENCE:

First Degree either in Marketing, Business Administration majoring in Marketing, or International Trade Management from a recognized higher learning Institution. Must be Computer literate and fluent in English and Swahili languages. General experience in related field will be an added advantage.

REMUNERATION: Salary Scale TPGS 6

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Job expires in Endless.

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