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Corporate Relationship Officer Job at AAR Insurance October, 2018 October, 2018

Corporate Relationship Officer Job at AAR Insurance October, 2018 October, 2018

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Corporate Relationship Officer Job atCorporate Relationship Officer Job at AAR Insurance October, 2018 October, 2018

AAR Insurance (Tanzania) Limited is a subsidiary of AAR Holdings which is the largest and most successful private Insurance company in East Africa. In Tanzania its Head Office is in Dar es Salaam and branches are in Arusha and Mwanza.

AAR Insurance Tanzania Limited offers equal employment opportunities to qualified men and women

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In line with our corporate objective of constantly reviewing and enhancing the key performance areas we wish to engage the following person:

Corporate Relationship Officer (1 Position)

Purpose of the Position:

To provide client satisfaction by ensuring that their needs are fully met as per AAR’s obligations to them with adherence to company rules and regulations under minimum supervision.

The Successful candidate will be based in Dar Es Salaam and will report to Corporate Relationship Supervisor

Key Performance Areas:

Handling customer queries
Reports in renewal
Customer Survey
Monitor Clients

Duties Include:

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Constantly monitoring clients by being in touch to their maximum satisfaction
Handling all customer queries, mails, phones or walk-in clients
Creating and implementing strategies and programs that will ensure sustained retention of AAR’s client
Ensuring that reports e.g. Renewal notices are sent to clients 3 months before expiring date.
To facilitate and ensure that customer survey is done.
To ensure that funeral benefits to members are paid in time.
Any other duties assigned to you by the Customer Service Manager

Key Performance Measures:

High customer retention
Improved customer satisfaction
Minimum Level of customer complaints
3 corporate visits per week

Level of Education, skills and Experience

Diploma / Degree in human Resources, Marketing or Insurance
An insurance qualification e.g. COP or higher will be an added advantage
Clear and effective communication skills
Good Presentation Skills
At least two years experience in customer service accounts
Applicants are requested to enclose a detailed CV, cover letter and copies of relevant testimonials and send to the:

Human Resources Officer

AAR Insurance (Tanzania) Ltd

AAR Insurance (T) Ltd Plot 74 Serengeti Road, Warioba Street Off Mwai Kibaki Road, Mikocheni

P.O. Box 9600
Dar es Salaam

Or by mail to

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The deadline for submitting applications is close of business Friday 12th October 2018

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