Job Poa

Customer Service Assistant- Job Opportunity at Pongwe Office (Two Positions) – Ajira Tanzania

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Title of position: Customer Service Assistant- Pongwe Office (Two Positions)

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Tanga Urban Water Supply and Sanitation Authority (Tanga UWASA) is competitively best utility in the Tanzania Water Sector, supplying clean an( safe water and provides sewerage services in the Tanga City. The Authority with the ISO 9001:2015 certification in quality management systems, i hereby seeking for a relevant qualified and highly motivated persons to fill the following vacancies available in her manning level for unspecified terms of employment.

Scope of the position

The holder of this position attends to customers in the field in accordance with a given work schedule provided by the Assistant Customer Services Officer. The outputs of this position are therefore reflected in the quality of customer care provided directly to the Authority’s customers in the field.
Working relationships:
Reports to : Reports to the Assistant Customer Service Officer
Key duties and responsibilities:

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  • Attends to specific customer issues and problems in the field in accordance with the work schedule prepared by the Assistant Customer Service Officer;
  • Collects information on the status of customer services in the Authority and appraises the Assistant Customer Services Officer on issues and incidents that have a bearing on customer services;
  • Attends to technical faults in the services network in accordance with the work schedule provided by the Assistant Customer Services Officer;
  • Performs such other related duties as may be assigned by the Assistant Customer Services Officer from time to time
Qualifications :

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The applicant of this position must have the following:

  • Form IV/VI Certificate with Trade Test Grade One / Level III in Plumbing/ Pipe Fittings / or any other relevant qualifications.
  • Experience of at least one year working in water sector.
  • Knowledge of driving Motorcycle with a valid driving license will be an added advantage.
Application Modes:

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A hand-written application letter attached with an updated Curriculum Vitae showing current working position, address, at least three referees and day telephone numbers; copies of relevant academic qualification certificates and other relevant testimonials. The deadline for application is on 21st September 2018 1600 hrs.
All applications should be directed to:

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The Managing Director
Tanga Urban Water Supply and Sanitation Authority,
P.O Box 5011,
‘’Women are highly encouraged to apply”

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