Billing Artisan II- Job Opportunities at Tanga Urban Water Supply September 2018 - Ajira Tanzania

Posted by | September 10, 2018 | Jobs In Tanzania

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Title of position:Billing Artisan II (Four Positions)

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Tanga Urban Water Supply and Sanitation Authority (Tanga UWASA) is competitively best utility in the Tanzania Water Sector, supplying clean an( safe water and provides sewerage services in the Tanga City. The Authority with the ISO 9001:2015 certification in quality management systems, i hereby seeking for a relevant qualified and highly motivated persons to fill the following vacancies available in her manning level for unspecified terms of employment.

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Title of position:Billing Artisan II (Four Positions)
Scope of the position
The holder of this position attends to customer’s enquiries, complaints, and any other issues related to billing service in the Authority’s office. The outputs of this position are therefore reflected in the quality of billing services, customer care and other service provided directly to the Authority’s customers.
Working relationships:
• Reports to : Reports to the Assistant Billing Officer
Key duties and responsibilities:

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1. Taking Customers’ meter readings from all assigned area of operation.

2. Attends to customer complaints on billing issues, and if necessary directs customers to appropriate officers who can handle the complaints;

3. Provides information on the Authority’s services to walk-in customers;

4. Distributes the Authority’s publications and brochures to walk-in customers and would-be customers;

5. Keeps a proper log on all billing complaints received and the manner in which such complaints have been dealt with;

6. Appraises the Assistant Billing Officer on all complaints that have not been solved to the satisfaction of customers;

7. Collects and processes data on customer water consumption in specified area of operations, accordance with procedures prepared for this purpose;

8. Performs such other related duties as may be assigned by the Assistant Billing Officer from time to time.

Qualifications :
The applicant of this position must have the following:
1. Form IV/VI Certificate with Trade Test Grade One / Level III in Plumbing/ Pipe Fittings / or any other relevant qualifications. 2. Experience of at least one year working in water sector.
4. Knowledge of driving Motorcycle with a valid driving license will be an added advantage.
Application Modes:

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A hand-written application letter attached with an updated Curriculum Vitae showing current working position, address, at least three referees and day telephone numbers; copies of relevant academic qualification certificates and other relevant testimonials. The deadline for application is on 21st September 2018 1600 hrs.
All applications should be directed to:

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Also, read this : 

The Managing Director
Tanga Urban Water Supply and Sanitation Authority,
P.O Box 5011,
TANGA.
‘’Women are highly encouraged to apply”

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