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Senior Officer User Experience Researcher Job at Safaricom- Kenyan Jobs 2018

Senior Officer User Experience Researcher Job at Safaricom

We are pleased to announce the following vacancy in the Enterprise Business Solutions department within the enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:


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Reporting to the Head of Department – Enterprise Business Solutions, the role holder will develop and provide a continuous cycle of customer experience research from the initial exploration phase through to launch and beyond, inform the strategy and designs for improving existing and defining new products and work closely with key stakeholders across Product, Marketing and Technology to present user research findings and make recommendations on key user requirements.

Senior Officer User Experience Researcher Job Responsibilities

  • Have a mixture of practical skills in the research field including planning, executing and communicating studies that reveal the motivations and behaviours of users;
  • Collaborate with teams across the business to inspire design thinking and customer empathy in an agile, fast paced, iterative environment;
  • Act as a promoter for a culture that delivers outstanding experiences for real people, grounded in meaningful evidence;
  • Have a hunger for curiosity for the user experience, a love of learning, open mindedness and a drive to make things better for the user;
  • Represent the customers’ voice in the product development process;
  • Enthusiastically promote the value of research across the business;
  • Help provide mentoring and training to stakeholders in the business proactively.

Qualifications for the Senior Officer User Experience Researcher Job

  • Advanced degree (masters) or equivalent training in human-computer interaction, cognitive psychology, human-factors engineering or a similar field with at least 8 years’ industry experience;
  • A proven track record of running and scoping user research across high profile sites;
  • Advanced understanding of design and usability principles;
  • Experience of managing a User Research team;
  • Executive-level presentation skills;
  • Experience of cross platform design e.g. mobile, tablet, laptop;
  • Experience of project management and 3rd party relationship management;
  • Delivery focused, organized, motivated, team leader with good communication skills.
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How to Apply

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