Enterprise Support Executive Job Vacancy at Vodacom Tanzania


Role purpose: 
-To ensure all daily after sales post-paid services are met.
-To ensure all services are done within agreed SLA. 

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Key accountabilities and decision ownership 
-Attending all issue escalated to EBU support help desk within the agreed SLA 
-To attend telephone calls and E-mail initiated by SPOC through the Enterprise Vodacom systems 
-Work in conjunction with other stakeholders across department to solve customer issues and improve customer expectation. 
-Be proactive in Reporting and making follow up on any EBU support systems Fault that has been reported to Vodahuduma and provide feedback regarding resolution on time. 
-To ensure that Platinum customers are given priority in responding/resolving their queries within the agreed SLA.

Core competencies, knowledge and experience
-Strong analytical skills
-Excellent communication skills
-Strong stakeholder engagement
-Strong customer service and customer satisfaction ethos. -Delivering results.
-Interpersonal skills

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Must have technical/professional qualifications:
-2+ years’ experience industry or functional experience.
-Diploma in Business Administration, Economics, Marketing or its equivalent.
-Interpersonal skills.
-Excellent communication skills
-Telecommunications experience would be advantageous.
-Management information system

Job Summary
Title: Enterprise Support Executive
Location: Dar Es Salaam 
Job type: Full Time  
Sector: Customer Relationship Management  
Job ID:  VTCS012 
Posting date: 31 July, 2018  
Closing Date : 07-Aug-18, 11:59:00 PM