Employment Opportunities at Mwalimu Commercial Bank PLC (MCB) May 2018

Posted by | May 15, 2018 | Jobs In Tanzania

NAFASI ZA KAZI/AJIRA BENKI YA WALIMU


Position: Teller (Vacancies -3)
Reporting to: Branch Manager 

Key Responsibilities : 
• Ensure a high level of customer service in discharging the telling duties 
• Managing and controlling customer queues. 
• Serve customers with courtesy and friendliness. Ensure customer complaints are captured and dealt with or escalated 

• Balancing cash and forwarding the till to the strong room. 
• To post the TTs from time to time as assigned. 
• To generate daily reports regarding conducted transactions, as appropriate. 
• Any other duties as assigned by the line manager 

Qualifications: 
• Bachelor degree 
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems 
• Must be honest, firm, smart and hard working 

Applications Deadline: 20th May 2018 

Mode of Application 
All applications, CVs and Certificates should be sent through [email protected] 

Please note: 
• Only shortlisted Candidates will be contacted. 
• Applicants must indicate the position they are applying for.
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Position: Credit Analyst 
Reporting to: Manager Credit Administration 

Key Responsibilities : 
• To make sure all loans approved have credit worthiness and provide the required recommendations 
• Assessing, analyzing and interpreting complicated financial information of the customers loan applications. 
• Visiting customer where there is a need of confirmation of the information submitted. 
• Make sure the Bank credit exposure are within the limit approved. 
• Assist credit department in growing quality loan portfolio and reconcile credit files 
• Develop and prepare databases and models to support analysis of credit applications. 
• Perform any other duties as assigned by the line manager 

Qualifications: 
• Bachelor degree in business related field 
• At least 2 years experience in credit analysis 
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems 
• Must be honest, firm, smart and hard working 

Applications Deadline: 20th May 2018 

Mode of Application 
All applications, CVs and Certificates should be sent through [email protected] 

Please note: 
• Only shortlisted Candidates will be contacted. 
• Applicants must indicate the position they are applying for. 
==========

Position: Call Center Officer 
Reporting to: Customer Service Manager 

Key Responsibilities : 
• Respond to all incoming customer calls, internal requests and email correspondences. 
• Ensure all complaints are captured on time and resolved within the turnaround time. 
• Prepare and update complaint database timely, making sure it is properly written. 
• Modify and improve all the processes which creates barriers in serving customers to improve customer satisfaction. 
• Ensure acknowledgment, holding and resolution calls, letters and emails are issued timely to customers and customers documents are filed properly. 
• Perform any other duties as assigned by the line manager 

Qualifications: 
• Bachelor degree 
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems 
• Must be friendly, honest, firm, smart and hard working 
• Ability to communicate to customers and provide support on time 
Applications Deadline: 20th May 2018 

Mode of Application 
All applications, CVs and Certificates should be sent through [email protected] 

Please note: 
• Only shortlisted Candidates will be contacted. 
• Applicants must indicate the position they are applying for. 
==========

Position: Loan Officer 
Reporting to: Branch Manager 

Key Responsibilities : 
• Appraising customer in order to identify if the customer is eligible for loan or not. 
• Marketing and promoting credit and other bank products. 
• Monitoring loan disbursed and making constant follow-up to ensure timely repayment of loans from clients. Make sure customers are booked in the Government deduction system before forwarding for draw down. 
• Reporting and ensure that all services offered to clients follow MCB lending policies and procedures. 
• Responsible for keeping clients records for reference. 
• Perform any other duties as assigned by the line manager 

Qualifications: 
• Bachelor degree in a business related course 
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems 
• Must be honest, firm, smart and hard working 

Applications Deadline: 20th May 2018 

Mode of Application 
All applications, CVs and Certificates should be sent through [email protected] 

Please note: 
• Only shortlisted Candidates will be contacted. 
• Applicants must indicate the position they are applying for. 
=========

Position: Customer Service Officer 
Reporting to: Branch Manager 

Key Responsibilities : 
• Prospecting and recruiting new customers for the various personal banking products for the branch.
• Ensure high customer service standards at all times, by coordinating the services required with all the stakeholders inside and outside the branch. 
• Managing and controlling the customer queues by monitoring the banking hall 
• Ensure customers are well informed of all the products on offer 
• Order ATM cards, cheque books, issue account balances and attend to Front Office account queries
• Assist in compliance with operational risk requirements e.g. KYC, AML, health & safety standards; observe security situations in the banking hall. 
• Ensure all entries being processed are fully authorized 
• Perform any other duties as assigned by the line manager

Qualifications: 
• Bachelor degree 
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems 
• Must be honest, firm, smart and hard working 

Applications Deadline: 20th May 2018 

Mode of Application 
All applications, CVs and Certificates should be sent through [email protected] 

Please note: 
• Only shortlisted Candidates will be contacted. 
• Applicants must indicate the position they are applying for. 
==========

Position: Operations Manager 
Reporting to: Head of Operations and ICT 

Key Responsibilities : 
• Providing leadership to the Operations team 
• Ensure Operations transactions and projects are carried out without fail everyday. 
• Ensure accuracy and timely preparations of all reports 
• Manage and oversee internal controls and ensure a stringent operational framework in line with Group policy 
• Develop strong inter-departmental relationship within the bankTo generate daily reports regarding conducted transactions, as appropriate. 
• Any other duties as assigned by his supervisor 
• Responsible for the setting up of and monitoring performance of the BOC 
• Defining structures to ensure optimum productivity of the resources 
• Perform any other duties as assigned by the line manager 

Qualifications: 
• Bachelor’s degree 
• Not less than 3 years experience in Operations 
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems 
• Must be honest, firm, smart and hard working 

Applications Deadline: 20th May 2018 

Mode of Application 
All applications, CVs and Certificates should be sent through [email protected] 

Please note: 
• Only shortlisted Candidates will be contacted. 
• Applicants must indicate the position they are applying for. 

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