Service Officer at Simusolar Ltd-2018

Posted by | March 7, 2018 | Jobs In Tanzania


Job Description: Service Officer

Internal Overview: 
This position is for people who have proven their capabilities as customer servicing and are ready to attend customers for servicing in collaboration with customer care representatives. They continue serving customers and provide customer feedback, ensure customer satisfaction after servicing, lesson learned and viable solutions for each task solved. Good communication skills, problem-solving skills and flexibility are key to serving our customers better.

Role Summary: 
Field service office is responsible to attend and complete all assigned service tasks on time. The role expects to reach our customers as soon as we can, serve them, retain them by solving their problems and leave them happy. The role includes installations audits, reinstallations, replacing defective parts, customer experience/usage surveys and reeducating customers whenever necessary.

Your responsibilities focus on customer service, including (a) Attending assigned tasks and complete them accordingly (b) Documentation of problems and solutions attended which causes, solutions and customer feedback (c) Communication: For all of the above, the service officer is expected to work closely with customer care, technical team and other departments.

(a) Customer servicing
 Committed to serve
 Replacements of defective parts
 Device reallocation
 Customer education
 Make our customers happy

(b) Learn from customer’s experience
 Develop documentation of field feedback
 Ensure we have the correct information of the problem and viable solutions
 Understanding the source of the problem and address it if its due to usages

(c) Work with customer care and technical team to priorities tasks and meeting customer expectations
 Plan your tasks attendance in regard to time and cost
 Advice customer care and technical team priorities
 Understand customer service main objective and be a leader in achieving these

 Achieve the objectives above as cost-effectively as possible so we can keep our prices low for our customers.

Minimum requirements:
 1 (one) year experience in customer servicing role
 Certificate or Diploma in Marketing, Customer service, Sales, Logistics and other related fields

Service Officer must demonstrate the following:
 Ability to multi-task and stay focused
 Initiative in improving customer servicing procedures
 Ability to set plans, and budgets that balance servicing and economics;
 Demonstrated the ability to work proactively and constructively with all departments;
 Demonstrated ability to utilize company’s technologies.
 Strong communication skills.

How to apply:
The application should be made through [email protected] 

Deadline will be on 13/03/2018.
Hardware Analyst

Role Summary: The Hardware Analyst is a critical member of our growing team.  For an early-career professional or engineer with electronics experience, it is a great opportunity to develop your skills and build a career in the growing solar industry.

Responsibilities: You are responsible for a variety of mission critical areas that will give you exposure to all aspects of our operations and technology:
- Customer technical support (level 2) and support to our customer services team;
- Field service repairs, removals and installations, involving travel;

- Testing and quality control of solar, battery, and communications hardware received from manufacturer;
- Assembly, soldering and production activities of products for testing and/or sale;
- Product development support, including prototype hardware programming, measurement, and testing; 
- Troubleshooting of hardware failures, determining root cause and potential fixes; 

Prerequisites (level of proficiency): You need to be experienced with a number of technologies, responsible, and eager to learn. Given the unique nature of this position, it is expected that the Hardware Analyst will acquire some of the necessary skills on the job.  
- Digital circuitry and electronics, including measurement and assembly (basic);
- Programming of circuit boards: uploading and testing software (medium);
- Technical support, either in a call-center or internal context (medium);
- Quality control;
- English and Swahili fluency.

Qualities Required: Personal attributes and values are equally important to work experience:  
- Excellent communication skills: able to diagnose and instruct;
- Highly organized and process-oriented; 
- Thorough with great attention to detail;
- High integrity

Opportunity: For someone looking to develop as a technologist and learn the solar industry, this role will provide great exposure.  The role is based in Mwanza, with travel

Pay: compensation is a competitive salary with discretionary bonus based on performance.

How to apply:
Application should be made through [email protected]

Dead line will be on 13/03/2018.

Source: Kijiwe

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